Contact information
Contact Information and In-Shop Support Chat
Support Channel
Customer support is provided exclusively through the in-shop support chat. This chat is the primary and official method for contacting us regarding questions, technical issues, billing inquiries, or account-related concerns.
We do not offer support via email, phone, or social media unless explicitly stated otherwise.
Availability
The in-shop support chat may be available during designated business hours or on an automated basis. Response times may vary depending on inquiry volume, system availability, and the nature of the request.
We do not guarantee immediate responses.
User Responsibilities
When contacting support through the in-shop chat, you agree to:
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Provide accurate and complete information
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Communicate respectfully and professionally
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Avoid abusive, harassing, or inappropriate language
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Use the support chat solely for legitimate service-related inquiries
Misuse of the support chat may result in restricted access or account suspension.
Limitations of Support
Support provided through the in-shop chat is limited to:
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General service questions
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Basic technical assistance
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Billing or subscription inquiries
Support does not include personalized consulting, training, or troubleshooting beyond the scope of the Service.
Record of Communications
Conversations conducted through the in-shop support chat may be logged for quality assurance, training, or dispute resolution purposes.
Updates
We reserve the right to modify or discontinue the in-shop support chat at any time. Changes will take effect upon posting or notification through the Service.